IT Onsite Support Technician (Fribourg, Part-time, Onsite, L1/L2 Support)

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Set-up, maintain and troubleshoot local desktops, laptops, printers, conference/meeting & communication equipment, mobile devices, and related accessories.
• Liaise with management for planning purchases and with local vendors / telecom providers for maintenance and replacements.
• Maintain updated stock and records (CMDB) of assets.
• Monitor & maintain lifecycle of servers & equipment running local application & services.
• Provide on demand ‘eyes & hands’ for equipment locally installed but centrally handled (e.g., network) in support.  Timely respond to support requests from Infrastructure Operations.
• Monitor backups & restore as needed.
• Handle user interactions from walk-in services.  Resolve problems with devices, equipment, software upon user request; guide users and interact with Helpdesk as required.
• Support conferencing and video calls as requested.
• Contribute to on-site and remote events as agreed with local management.
• Support VIPs and related events as requested.
• Provide support to audits as requested.
• Ensure incidents and requests are logged and documented in Service system (ServiceNow).
• Analyse recurring issues, identify root causes and long-term solutions; interact with architects and operations to discuss.
• Contribute and coordinate special activities such as office moves, PC refreshes, migrations, equipment upgrades, pilot new technology

• Good understanding of Information Technology; trends, products, and solutions.
• 2+ years’ experience in a similar position supporting a variety of technologies and services.
• In depth knowledge of:
  • Windows OS (Windows 10, 11)
  • Microsoft Office and Microsoft 365 applications
  • PC/laptop hardware
  • PC/laptop peripherals, including printers
  • Mobile devices
• Basic knowledge of:
  • Active Directory
  • Exchange
• ITIL certification and familiarity with the ServiceNow ticketing system is an advantage
• Highly self-motivated and directed with a keen attention to detail
• Customer focused with a passion to drive for customer satisfaction and delivering business values
• A service-oriented mindset and always striving to deliver on tasks and projects
• Ability to work independently as well as willing to follow directions and best practices
• Great communication and interpersonal skills
• Fluent in English and French (or German) (written and spoken)
• Friendly, supportive, and flexible personality with quick learning ability
• Good team player with planning, organising & multi-tasking skills
• Candidates must declare Criminal record extract not older than 3 months

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?