Junior IT Service Desk Technician bei GIHE in Bulle, Schweiz. Werde Teil eines erstklassigen Bildungsteams!
Aufgaben
- Technischen Support für Nutzer in Windows und Mac-Umgebungen bieten.
- Installieren und Aktualisieren von PC-Hardware und Software.
- Wartung des Inventars und Unterstützung bei technischen Schulungen.
Fähigkeiten
- IT-Techniker-Lehre oder gleichwertige Ausbildung erforderlich.
- Gute Englisch- und Französischkenntnisse in Wort und Schrift.
- Kundenorientierung und Flexibilität sind wichtig.
Junior IT Service Desk Technician
Permanent contract / Bulle, Switzerland
Glion Institute of Higher Education (GIHE), in the top 5 for Hospitality & Leisure Management by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1962, GIHE is a private Swiss institution offering Bachelor’s and Master’s degrees in hospitality, luxury and event management to an international student body across three campuses in Glion and Bulle, Switzerland, and London, UK.
You share our values: Development, Distinctiveness, Joint
commitment, Openness and Sense of service.
Responsibilities:
- Provide remote (worldwide)
and on-site technical support to users and students operating in a Windows
and Mac environment
support according to the Best Practices in place and the Service
Management framework
support needs and resolution in the Service Desk ticketing system
- Identify, escalate and follow-up
incidents / requests
upgrade PC hardware and software
- Support audio and video equipment in
classrooms and conference rooms / remote teaching
configure new hardware through Intune
equipment / consumable spares and maintain hardware inventory
inventory system up to date
manage miscellaneous hardware drivers and equipment
repairs with suppliers and keep students/employees informed
maintain knowledge base documentation
basic network problems
patches before the production rollout
- Deliver specific training to staff and students
(induction)
Profile and experiences:
- IT Technician apprenticeship / CFC or equivalent
- ITIL knowledge is a plus
- Sense of ownership, accountability, and
prioritization
- Flexibility skills (time, priorities)
- Complete availability during specific periods of
the school schedule (check-in, bank holidays)
- Excellent judgment, attention to
details, customer oriented
- Good English and French knowledge
(in written and verbal)
Other information:
- Type of contract: undefined period of time contract
- Activity rate: 100%
- Location: GIHE Sàrl, Rue de l'Ondine 20, 1630 Bulle
- Start date: 01.09.2025
