Service Desk Specialist

Company Description

At SGS, we are the world's leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of 97.000 employees, we work together to create a better, safer, and more interconnected world.

Job Description

Are you passionate about delivering top-tier IT support and ensuring seamless technology experiences for users at all levels? At SGS, the world’s leading testing, inspection, and certification company, we’re looking for a Service Desk Specialist to join our dynamic IT team in Zug, Switzerland.

This is a fantastic opportunity to work in a fast-paced, international environment where your technical expertise and customer-first mindset will make a real impact—especially supporting VIP and C-Level users. As a Service Desk Specialist at SGS you will:

• Ensure availability of the Service Desk Hotline (8am–6pm)
• Provide premium support to end users, including VIPs and ExCo members
• Deliver occasional on-site support at CH Laboratories
• Install and configure desktops, laptops, mobile devices, printers, and software
• Manage and support Teams Rooms and meeting room technologies
• Troubleshoot hardware, software, and network issues
• Support user account management in Active Directory and Azure AD
• Maintain documentation and contribute to continuous improvement initiatives

Qualifications

Essential:

• Strong knowledge of Windows 10/11, Microsoft 365, Exchange Online
• Experience with Active Directory, Azure AD, and Windows Server 2016+
• Familiarity with Cisco switches, wired/wireless networking, and patching
• Experience supporting mobile devices and multifunction printers
• Understanding of ITIL-based service management and Microsoft security frameworks
• Ability to deliver training and support to end users with a customer-focused approach
• Proficiency in English and German (French is a plus)
• 2–3 years’ experiencein IT support or service desk roles

Desirable:

• Swiss CFC(Certificat Fédéral de Capacité) or equivalent
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL v4 Foundation Certification

Additional Information

Why SGS?

• Opportunity to work with a global leader in inspection, verification, testing, and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

Join Us:At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.

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