IT Supporter (a) 100% [Ref:2200]

About the job

Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our customers. We place the highest value on ensuring that applicants, customers, and jobs fit together optimally.

To support our renowned customers, we are constantly looking for friendly, committed, and reliable personalities as

IT Supporter (a) 100% [Ref:2200]

• Receiving fault reports, questions, and change requests in the areas of hardware, software, applications, network, etc.
• Recording, analysing, and classifying the necessary information
• Providing remote and onsite support
• Answering questions and initiating any workaround solutions as 1st Level & 2nd Level Supporter
• Documenting in the central ticketing tool
  

• Successful completion of a vocational training, preferably in IT
• Professional experience in the support environment (1st Level & 2nd Level Support)
• Experienced handling of ticketing tools, hardware as well as software and networks
• Precise and structured way of working
• Good written and oral expression as well as quick comprehension
• German language skills at level C2 are mandatory, any additional language is an advantage
  

• Exciting challenges
• Diverse and inclusive workplaces
• Dynamic and team-oriented teams
• Attractive working environment
  

• Start date immediately or by arrangement
• Workplace in the Zurich area
• Fixed-term and permanent employment
• Full-time or part-time position 80-100%