Customer Administration Clerk with Own Client Base

About the job

Paperwork AG supports private individuals with professional administrative and fiduciary services. We take the paperwork off our clients’ hands: from daily mail to payment transactions to clarifications with authorities, insurance companies, and institutions. In doing so, we work closely with public offices and established partners.

Just as a trustee supports companies, we support private individuals in everyday life. We put people at the centre, both for our clients and within our team. To strengthen our office in Adliswil, we are looking for a commercial professional who manages their own client base and can always rely on a well-coordinated team.

Your tasks

• You manage your own client base and are the fixed contact person for these private clients
• You handle their administration: payment transactions, insurance, budgeting, correspondence, deadlines
• You clarify open issues with authorities, insurance companies, and institutions, representing your clients’ concerns
• You regularly visit your clients on site
• You coordinate continuously with our back office, which processes your clients’ mail and payments, and consult our experts in taxes, law, social insurance, and real estate for specialist questions

Your profile

• Commercial basic training (KV) or equivalent, with experience in administration, for example from fiduciary services, insurance, banking, administration, social insurance, real estate, or an SME secretariat
• You work precisely, efficiently, and independently and keep an overview even with many open files
• You quickly familiarise yourself with new topics and take responsibility for your own clients after a short time
• You approach people with empathy and respect while maintaining professional distance
• Confident use of computers (macOS or Windows) and common office programmes
• Openness to new technologies and interest in using AI tools; prior knowledge is not a requirement
• Category B driving licence, as you regularly visit your clients on site
• A background in social or care sectors is welcome but explicitly not a requirement

We offer

• A role with impact: you help our clients regain an overview of their everyday lives
• Thorough induction and support from experienced colleagues
• Scope to contribute your own ideas and help shape processes rather than just managing predefined structures
• Opportunities for personal and professional development within the company
• Flexible working hours and the possibility to work partly from home
• A modern working environment in Adliswil with good transport connections

Do you feel addressed? We look forward to receiving your complete application documents (cover letter, CV, certificates) at:

Evelyn Graf