Suhr
ICT System Administrator (m/f/d)
- 09 November 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 5034 Suhr
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in personnel recruitment and career planning.
ICT System Administrator (m/f/d)
Role:
You don’t just want to process tickets, but personally support customers and keep their IT running reliably in everyday life? You can expect a varied role with direct customer contact, independent troubleshooting and diverse tasks around Microsoft technologies, networks and cloud services.
Responsibilities:
You install and configure systems within Microsoft-based IT environments
You configure and optimise cloud services and accompany their further development
You are the central point of contact for customers and take on 1st and 2nd level support
You receive support requests by phone, email or via the ticket system and ensure structured processing
You assess incoming faults, prioritise them and coordinate escalation to other specialist departments if necessary
You install, configure and provide workstations directly on site at the customers
You manage your customers’ IT infrastructures and ensure their reliable operation
You analyse technical problems independently and resolve them either remotely or directly on site
You document customer networks and keep technical documentation up to date
You advise customers on various IT issues and support them in technical decisions
You pay attention to security standards in your daily work and consider the Security by Design approach
Qualifications:
Completed training in the IT field
Initial to several years of professional experience in IT support or a comparable role
Good knowledge of Microsoft-based server and client environments
Practical experience with Microsoft 365, Exchange Online and SharePoint Online
Basic understanding of networks and their components
Security awareness and interest in modern IT security approaches
Enjoyment of telephone customer contact and a professional approach to demanding situations
Independent, responsible and solution-oriented working style
High service orientation and flexibility for occasional spontaneous on-site assignments
Driving licence category B
Confident German language skills in spoken and written form
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Suhr
Contact
Marco Alvarado,
+41443852147
