IT Supporter (a) 100% [Ref: 2615]

About the job

Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our customers. We place the highest value on ensuring that applicants, customers, and jobs fit together optimally.

For our long-standing client, we are looking from November 2026 for a committed, responsible, and team-oriented individual as

IT Supporter (a) 100% [Ref: 2615]

• Receive, analyse, and resolve fault reports as well as forward more complex cases to 2nd level support
• Support and advise end users on technical questions and change requests, including independent end-to-end processing in 1st level support
• Record, classify, prioritise, and assign tickets while adhering to the required quality standards
• Process orders and competently advise users on ICT work equipment
• Manage user and access rights as well as create and maintain technical documentation

• Completed IT training or career changer with a strong IT affinity
• Solid experience in service desk and IT support
• Experienced in IT service management
• Confident handling of M365 and common ticketing systems
• Impeccable reputation required
• Very good German and French skills (at least level C1) and/or good Italian skills (at least level B2) are required

• Individual development and training opportunities
• Flexible and modern working environment
• Pleasant team culture and appreciative working atmosphere

• Start date from November 2026
• Work location Bern area
• Temporary permanent employment relationship
• Full-time position 100%