Freestar-Informatik AG
Raum Bern
IT Supporter (a) 100% [Ref:2524]
- 18 September 2026
- 100%
- Temporary, Permanent position
- Raum Bern
About the job
Freestar-Informatik AG has been successfully operating in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its clients a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our clients. We place the highest value on ensuring that applicants, clients, and jobs are optimally matched.
For our client, who operates in the cantonal environment, we are looking for an independent, communicative, and customer-oriented personality as
IT Supporter (a) 100% [Ref:2524]
Your tasks
- Receiving fault reports and enquiries via telephone, as well as processing web tickets
- Pre-analysing fault reports and resolving simple faults (remote analysis)
- Installing and maintaining simple tasks on PCs, peripheral devices, servers, and network components
- Supporting users in workplace ergonomics and procurement projects
- Forwarding fault reports and questions to 2nd level support
- Documenting exceptional situations and forwarding them to the responsible department
Your profile
- Training as an IT specialist or comparable higher qualification
- Experience in technical end-to-end 1st level support in the M365 environment
- Experienced in 1st and 2nd level support in an IT service desk with a focus on client support
- Solid and long-standing knowledge and experience with incident management processes
- German language skills at C1 level are mandatory and French language skills at B2 level are required
Your opportunity
- Modern equipped workplaces and innovative technologies
- Home office possibility
- Opportunity to participate in exciting projects and innovative initiatives
Details about this position
- Start date January 2025
- Workplace in the Bern area
- Fixed-term employment relationship
- Full-time position 100%
