ICT Service Desk Employee with a Focus on Knowledge Management

About the job

ICT Service Desk Employee with a Focus on Knowledge Management

Office for Informatics | 60-100 % | Chur

Apply online Together for Graubünden
The only trilingual canton in Switzerland is economically, culturally and politically diverse. Graubünden, with 7106 km², is the largest canton in Switzerland and offers a high quality of life with 150 valleys, 615 lakes, 140 holiday resorts and countless days of sunshine per year. The Cantonal Administration of Graubünden is as versatile as our landscape. Bring your unique skills and help shape the future of the Cantonal Administration of Graubünden with us.

Are you ready to help develop the digital transformation? As the IT service and competence centre of the cantonal administration of Graubünden, we support our departments with a secure basic infrastructure and advanced applications. Together with you, we will advance the digital transformation of the canton of Graubünden.

Is ICT customer service exactly your thing? We, the Office for Informatics, are looking for an ICT Service Desk employee with a focus on Knowledge Management to start immediately or by arrangement.

Your area of responsibility

• You create, maintain and revise instructions and checklists and prepare technical content in a clear and audience-appropriate manner.
• You ensure that knowledge from the service desk and specialist departments is recorded, processed and made usable for employees and customers in a structured way. For this, you work closely with the specialist departments.
• You further develop knowledge management in the service desk, analyse recurring support requests and derive optimisations for documentation and support knowledge.
• You handle support requests and fault reports and forward more complex cases to the responsible level support.

What we expect from you

• You have completed training or further education in computer science or have several years of experience in 1st level support.
• You have a very good written expression and can convey technical contexts clearly and appropriately for the audience. Good knowledge of several cantonal languages is an advantage.
• You have experience with Microsoft 365 as well as a broad technical understanding.
• You work in a structured, quality-conscious and team-oriented manner and are characterised by a high customer and service orientation.

Our benefits

Flexible working time models and, where possible, including home office and mobile working Work-life balance with at least 5 weeks’ holiday and seniority leave Special social allowance in addition to child allowance and support for third-party childcare Attractive salary and social benefits Diverse training and further education opportunities Opportunity to help shape the future of the canton Learn more about our benefits

Workplace

Office for Informatics
Rosenweg 4
7001 Chur

Do you have questions? Contact Roman Aebli, Head of ICT Customer Service, at 081 257 30 95 or Seraina Candinas, HR Manager, at 081 257 31 78.

We only accept direct applications – enquiries from recruitment agencies will not be considered.

Application deadline: 4 November 2026

We look forward to your online application and to getting to know you. Apply online Print LinkedIn Instagram Facebook