Customer Service & Order Management Clerk DACH 100% (m/f/d)

About the job

We design modern work environments for today and the future. We are Haworth.

For us, work means more than just a workplace.

A meeting on the sofa, a confidential conversation in the phone booth, or the freedom to choose between a sitting and standing workstation. These are exactly the kinds of work environments we create daily for our customers.

With our Swiss locations in Menziken AG and Zurich, we are around 100 employees and part of an internationally successful family business headquartered in the USA with over 8,000 employees worldwide.

To strengthen our Customer Service team, we are looking for a committed individual who supports our customers and trading partners in the German market and acts as an important interface between sales, customers, production, logistics, and our Shared Service Centre in Portugal.

Your Mission

You ensure that our customers receive a first-class service experience and that projects are handled smoothly. You will work closely with our local DACH team and our Shared Service Centre in Portugal.

Your Tasks

• Independent support and processing of customer orders for the German market
• Management and monitoring of the entire order processing from order to delivery
• Close cooperation with the German sales team in day-to-day business
• Coordination between customers, sales, logistics, production, and SSC Portugal
• Support with projects, tenders, and customer enquiries
• Monitoring delivery dates and proactive communication in case of delays
• Support with administrative sales processes and invoicing matters
• Handling complaints and service requests in cooperation with our after-sales specialists
• Professional communication with customers, trading partners, and international colleagues
• Active participation in optimising processes and service workflows

What You Bring

You enjoy organising things, finding solutions, and professionally supporting customers.

Your Profile

• A commercial apprenticeship or comparable qualification
• Several years of experience in customer service, internal sales, or order management
• Experience in order processing, ideally in a manufacturing or internationally active company
• Good knowledge of invoicing and administrative processes
• Very good German skills, both spoken and written
• Good English skills for daily collaboration in an international environment
• Confident handling of ERP systems and MS Office
• Structured, careful, and independent working style
• High service orientation and strong communication skills
• Team spirit, initiative, and enjoyment of working across borders

What Awaits You With Us

At Haworth, you will find not just a job, but an environment where collaboration, trust, and personal responsibility are lived.

Our Benefits

Your birthday is yours! We give you an additional half day of paid leave.

Free parking spaces directly at the Menziken site.

Flexible working models depending on the role, with home office options.

International working environment collaboration with teams in Germany, Portugal, and Europe.

Training and development We support your professional and personal development.

Modern work environment Work in inspiring premises with products that we develop and sell ourselves.

Family-oriented corporate culture Short decision-making paths, open communication, and a motivated team.

Health & well-being Height-adjustable workstations and an environment that promotes movement and ergonomics.

Fancy shaping the work environments of tomorrow with us?

Then we look forward to receiving your application.

Apply online now at:www.haworth.com

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