Team Leader IT Support & IT Service Management (80-100%)

Your chance to help shape Belimo's IT Service Management worldwide.

The Service Desk is the business card of IT for our employees. How well it functions shapes the trust in the entire IT organisation.

As Team Leader IT Support & IT Service Management, you lead the support team in Hinwil and actively shape the global IT support and IT service management organisation. Together with our international IT hub, you develop uniform standards and processes further and ensure high service quality as well as efficient support that employees worldwide can rely on.

• In this role, you lead and develop a dedicated support team of about ten employees (including apprentices and working students), strengthen a service-oriented, collegial team culture, and ensure together with your team that 1st and 2nd level support is professionally guaranteed.
• You drive the definition and standardisation of ITSM processes according to ITIL - across the entire lifecycle from incident and problem to change and request management - and coordinate implementation with the IT hub.
• You support the establishment of meaningful KPI, SLA, and customer satisfaction reporting, lead a service management meeting, and take targeted measures to improve service quality and operational efficiency to achieve operational goals.
• Managing and participating in critical incidents and escalations is also part of your responsibilities - you keep an overview even under pressure.
• You actively promote self-service, automation, and knowledge management and ensure that processes are documented and regularly reviewed.
• You work closely with key users, specialist departments, and teams from infrastructure, IT security, digital workplace, and application management, manage external service providers and technology partners, and support audits and compliance requirements.

• You have solid IT experience focusing on service management and IT support and have already taken responsibility for designing and further developing processes.
• You bring leadership experience and the ability to develop, motivate employees and create a positive team culture.
• You are familiar with working in an international environment - you have coordinated processes across countries and locations, even without direct authority.
• You have defined, measured KPIs and SLAs yourself and derived concrete improvements from them.
• You have a solid understanding of IT infrastructure, Microsoft 365, and digital workplace environments, as well as experience with service management and ticketing platforms.
• Your profile is rounded off by training or studies in computer science, business informatics, or a comparable field. ITIL training is an advantage.
• You are service-oriented, structured, and communicative - and keep a cool head even in stressful situations.
• You speak German and English fluently and are willing to travel occasionally.

With us, you can make a global impact while staying close to the people and operational business. You work with a team that wants to make a difference together, take responsibility, and develop further. You combine leadership with strategic thinking and a strong connection to day-to-day business - with plenty of room to actively shape IT service management.

Belimo is the world market leader in the development, manufacture, and distribution of actuators for energy-efficient control of heating, ventilation, and air conditioning systems. Damper actuators, control valves, sensors, and meters form our core business. Founded in 1975, the company has been listed on the Swiss stock exchange (SIX) since 1995. 

At Belimo, we believe in fair, equitable, and competitive compensation. We offer a salary that corresponds to your skills, experience, education, and place of work. In addition to compensation, you benefit from comprehensive additional benefits that support your mental, physical, financial, and social well-being. Belimo is proud to be an employer that promotes equal opportunities. 

We are proud to make our company an attractive place to work. Our leaders are value-oriented and encourage new ideas within their teams worldwide. With their passion, our employees not only produce impressive products but also revolutionise the HVAC industry. Investments in our employees are the foundation of Belimo to attract diverse creative talents and create a leading company in the industry. The success of our corporate brand is based on the competence and commitment of each individual.