IT Support Champion

About the job

About

Your Mission

• Receiving fault reports, questions and change requests from users across various support mandates
• Problem analysis and resolution via telephone and remote access concerning Windows operating systems, Microsoft standard software as well as various customer-specific applications
• Recording, classifying and triaging the necessary information in the mandate-specific ticketing tools in cooperation with various support organisations (3rd party providers)
• Preliminary analysis of faults and enquiries
• Forwarding and monitoring of fault reports
• Executing service requests

Your Strengths

• Completed IT training (e.g. IT/EDP apprenticeship, HTL/technical school for network technology) or solid IT know-how
• Knowledge of Active Directory, Exchange, Azure AD, NTFS permissions or security groups
• At least 1 year of experience in customer care or IT support - you know how to analyse, prioritise and solve problems.
• You have a "hands-on" mentality and tackle challenges with enthusiasm.
• Conscientious and service-oriented
• Fluent German (at least C1) and good English (B2) - you can communicate on both a technical and personal level.

Profile

• In-house Champions Academy
• International customer environment
• Modern infrastructure and option for home office
• Good accessibility and free parking on site
• Regular events
• Internal development opportunities

As part of the smartest IT support company, you can also expect an open corporate culture with team spirit, as well as free coffee, tea, fruit and afterwork drinks.

Join our team and inspire us with your service-oriented personality!

Your Contact Person
Timo Plattner
Chief People Officer

timo.plattner@pidas.com
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