ICT Service Desk Specialist (a)

About the job

80 - 100 %

In this diverse role

• you are the first point of contact for fault reports, questions and change requests from system users and record these in a structured manner in the ticketing system
• you independently analyse and process enquiries and faults, answer application questions and resolve a large part of the cases independently, also by means of remote analysis
• you document more complex issues and forward them to the responsible specialist departments
• you monitor enquiries, problems and incidents until final resolution and maintain fault statistics
• you proactively inform system users about faults and reports

You will succeed here if

• you have several years of practical experience in the ICT Service Desk
• you have very good IT user and system knowledge and work confidently in the Microsoft 365 environment
• you have experience in IT asset and software licence management
• you work confidently with ticketing systems and follow up enquiries thoroughly
• you bring ITIL process knowledge; an ITIL certification is an advantage
• you recognise connections, set priorities and act as a central interface in IT operations
• you can express yourself in German, both spoken and written

Why is there an (a) in the job title with us? Because we welcome applications from all people who are eager to help us move forward with their diverse talents. That alone counts – not age or gender, origin, religion or sexual orientation.

Have we piqued your interest? David Frei, Head Talent Acquisition & Employer Branding, looks forward to your online application.

Silvano Surano
Head of ICT Operations