IT Supporter 80-100%

About the job

Dosenbach Ochsner & Companies is the leading retail company in the shoe and sports sector in Switzerland, headquartered in Dietikon. With around 400 stores and over 5000 employees, we have made a great name for ourselves. As part of Deichmann SE, we are delighted to share our passion for shoes and sport with the world. Our group includes the companies Dosenbach, Ochsner Shoes, OCHSNER SPORT and Snipes.

For our 6-member IT support team, we are looking for an enthusiastic, service-oriented personality as an IT Supporter to start immediately or by arrangement.

In this responsible role, you will be in charge of supporting and maintaining the IT environment within the administrative departments as well as the sales outlets and partly the logistics centre of Dosenbach-Ochsner AG, gaining a varied insight into the exciting and constantly evolving IT landscape of retail.

Your responsibilities:

• Ensuring smooth IT support operations at the Dietikon and Luterbach locations
• Handling faults, incidents and requests
• Optimising support processes, e.g. through automation, knowledge databases or self-service offerings
• Installing, configuring and maintaining workstations, notebooks, printers, mobile devices and other peripherals
• Carrying out patch and software updates as well as security and system checks via the Baramundi software distribution
• Managing user accounts in Active Directory, Microsoft 365 or comparable systems (creation, modification, permissions)
• Participating in IT projects and rollouts (e.g. hardware renewals, migrations)

Our requirements:

• Completed training, ideally as an IT specialist EFZ with a focus on support or similar further education in the IT field / ICT specialist
• 3-5 years of professional experience in IT support
• Sound knowledge of Windows client and server environments, Microsoft 365, Active Directory, networks (LAN/WLAN/VPN)
• Flawless German language skills, both spoken and written; any additional national language is an advantage
• Independent and forward-looking working style
• Communicative, resilient and team-oriented personality with a strong service orientation

At our company, PROGRESS is paramount. We offer opportunities for continuous professional and personal development. PASSION drives our employees daily. We love the dynamism in retail and have a passion for sport and fashion. We place great value on open communication and mutual respect. Together we are stronger; TEAM SPIRIT is actively lived. Balancing work and leisure is LIFE-ENRICHING. You benefit, among other things, from 6 weeks’ holiday, flexible working models, home office options, staff discounts, sports facilities, support for further training, free parking and meal vouchers.

Are you an open and winning doer personality who convinces through experience in IT support and an independent and forward-looking approach? Then we look forward to receiving your online application via the tool!

(Paper dossiers and dossiers from personnel service providers will not be considered)