Junior IT Infrastructure Customer Advisor (m/f/d)

About the job

Support our long-standing customers on their digitalisation journey with suitable and innovative IT infrastructure solutions.

As a Junior IT Infrastructure Customer Advisor, you are the first point of contact for our customers' concerns in the IT infrastructure area. Acting as the interface between the customer and the system engineer, you play an important role in the IT services department. For preparing quotations for expansion or renewal projects, you rely on predefined solutions or collaboratively develop individual technical concepts with the team that are suitable for the customer. We always keep quality and long-term maintainability of the solution in mind. Depending on the concern, you visit customers on site to ensure optimal support and advice. Administrative and coordinative tasks, such as preparing the monthly invoicing and clarifications with suppliers, are also a fixed part of your work.

Where do we stand?

Informaticon specialises in IT services and business software for SMEs in the German-speaking region. We use innovative products, always aiming to relieve our customers in their daily work and to be useful to them. Our architectures are built to be sustainable and scalable. We achieve this thanks to collaboration with technology partners such as Nutanix and Cohesity.

What do we expect?

Enjoyment in customer contact
You put yourself in our customers’ shoes and make their challenges your own. You enjoy supporting customers as a service provider.

Knowledge in the technical environment of IT infrastructures
You have experience in the IT infrastructure field or are motivated to acquire this knowledge.

Qualification
Training in the field of computer science, electrical engineering or telematics. We are also open to considering people with other technical backgrounds.

What awaits you?

In everything we do, we help and support each other to achieve more together. We get to the bottom of things and are only satisfied when we have found the most sensible solution. Long-term customer relationships are more important to us than short-term success.