Bern
IT Support Specialist (m/f/d)
- 19 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), French (Intermediate)
- Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Support Specialist (m/f/d)
What does the digital infrastructure of the future look like? Our Rocken partner develops customised IT solutions that accompany companies in their digital transformation. As an established provider of network, cloud, and security solutions, the company creates reliable systems for business-critical processes. The range of services includes consulting, implementation, and support – always with a focus on durability and security. The work revolves around complex IT infrastructures: from planning through implementation to ongoing operation. Technical expertise meets customer proximity, as every solution is individually tailored to the customers’ needs. Collaboration is based on flat hierarchies and autonomous action. Technical know-how is valued here as much as the ability to explain complex contexts clearly. Are you ready to take IT infrastructures to the next level? Then we look forward to connecting you with our Rocken partner.Responsibilities:
Supporting customers with technical inquiries, faults, and support cases
Analysing and resolving problems in 1st and 2nd level support
Accompanying customers throughout the entire service and solution process
Carrying out planned service deployments and short-term on-site assignments
Independently developing and implementing technical solutions in collaboration with customers and internal teams
Qualifications:
Completed training as an IT specialist EFZ or comparable qualification
At least 3 years of professional experience in 1st and 2nd level support
Sound knowledge in IT support, error analysis, and customer care
Strong service orientation, communication skills, and independent working style
Fluent German language skills, French is an advantage
Residence in Switzerland or willingness to relocate or work as a cross-border commuter
Benefits:
- Attractive training and development opportunities
- Comfortable office with modern infrastructure
- Interesting and varied tasks/projects
- Experienced and dynamic team
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Dani Camoes,
+41443852126
