IT Service Desk Engineer
- 19 August 2026
- 80 – 100%
- Permanent position
About the job
Company Description
We are a great team and are repeatedly recognised by Great Place to Work as the best employer. Are you lacking appreciation? We are known for our positive feedback culture. Do you want to advance professionally? Then benefit from generous training budgets and almost unlimited career and change opportunities in UMB's IT universe. You have no idea what is going on in the company? We inform openly and honestly about what is happening. There are 1000 reasons to work at UMB. Apply now and find out more.
Job Description
- Acceptance and processing of cases, incident and service requests in the 1st-level area (phone, email, ticket system ServiceNow)
- Competent support of our customers with IT inquiries as well as initial analysis and resolution of their problems
- Ensuring structured case management and efficient handling of incident and service requests
- Close cross-team collaboration with 2nd- and 3rd-level support
- Active maintenance, documentation and follow-up of tickets
- 1-2 years of experience in service desk or IT support environment
- Good knowledge of Windows and Microsoft 365
- Very good German, French and English skills
- Understanding of ITIL-related processes (case / incident / service request)
- Enthusiasm for direct customer contact as well as strong communication skills
- Great enjoyment in dealing with people and a strong service and customer orientation
These are also reasons why you should apply right now.
Stuck in traffic every day? Home office is an integral part of our corporate culture. Need a break? At UMB, up to 9 weeks of holiday are possible. Always working? Our fantastic events are renowned across the industry. We do everything to promote team cohesion.
Apply now and learn more about the 1000 reasons to work for the best employer in Switzerland.
As the best employer in Switzerland, we mostly find our new colleagues through recommendations – and otherwise through job advertisements. Therefore, please no dossiers from recruitment agencies, thank you.
