IT Support Specialist 80-100% (fixed-term for 1 year)

About the job

Spotlight on SVA Thurgau. Here, decisions are made that truly make a difference in people’s lives. We are the team behind the scenes, who get stuck in every day instead of just managing – with brains, intuition, and an eye for what matters. Fancy a little tour?  Click here  and discover your new working environment in just one minute.

Look forward to
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• 1st & 2nd level support: You competently and service-orientedly support our approximately 260 employees with technical issues.
• User lifecycle & IT workplace: You provide hardware, software, and permissions on time for new hires and internal transfers, and ensure a clean decommissioning on departures.
• Analysis & problem solving: You analyse and resolve hardware, software, and network issues directly on site, ensuring a swift restoration of IT operations.
• Business applications: You ensure functional support for our social insurance business applications and coordinate the forwarding of more complex issues to the responsible specialist departments.
• Power user concept: You work closely with our power users, support them with concerns, train them on new tools and processes, and jointly develop the 1st level support in the business.
• Service quality: You process incidents and service requests on time, keep an overview, and ensure targeted escalation if necessary.
• Documentation & further development: You maintain solution documentation and the knowledge base, work closely with the IT team, and contribute your ideas for the continuous improvement of our support processes.

What you bring with you

• Completed training in the IT field, e.g. as an IT specialist EFZ, or a comparable qualification
• Experience in 1st and 2nd level support and enjoyment of direct contact with users
• Good knowledge of Windows 11 and Microsoft 365 as well as experience supporting Microsoft environments
• Experience with software distribution and endpoint management
• Good skills in analysing and resolving hardware, software, and network problems
• Independent, structured, and solution-oriented working style
• Strong service and customer orientation and enjoyment in explaining technical matters clearly

You have a lot to offer, and so do we

• Exciting tasks instead of "Please just forward"
• Further training? Gladly. Standing still is not our thing.
• Appreciation, trust, and short decision-making paths
• Fair social benefits and a secure workplace
• Room for ideas – good ideas are encouraged to be voiced loudly here
• Humour welcome. We work professionally – but certainly not without humour
• Good public transport connections and benefits you actually use
• Flexible working hours and home office options
• A team that sticks together – even without mandatory motivational slogans
• We have many more good reasons compiled for you here

If you want to know more, call Benjamin Schroff, Head of IT, at +41 58 225 78 94.

Apply now via application link – we look forward to hearing from you.