IT Application Supporter 100%

About the job

Become part of our team - At Beldona, we believe that every career is unique. That is why we are not just looking for employees, but people with their own story, special talents, clear visions, and genuine passion - people who make a difference.

Beldona also has a strong history: With around 55 branches in the German-speaking part of Switzerland, the Romandie, and Ticino, as well as about 320 dedicated employees, we are the number 1 in Switzerland for stylish lingerie, swimwear, and day and nightwear. Our range includes exclusive products from our own brand BELDONA as well as renowned international labels.

IT Application Supporter 100%

Start date: immediately or by arrangement

HERE YOU MAKE THE DIFFERENCE

• Ensure 1st and 2nd level support (hotline) and coordinate 3rd level support with suppliers and manufacturers for headquarters and branches
• Monitor and support the ongoing operation of tills, branches, and network connections as well as the associated servers using appropriate monitoring tools
• Responsible for the operational management of hardware and software used in branches, especially POS till systems, instore app, laptops, and printers
• Support in optimising IT support processes and ensuring compliance with SLAs and OLAs
• Analyse and resolve faults in applications, databases, and interfaces
• Perform periodic tasks such as master data maintenance, data imports, data cleansing, user and permission management
• Ensure client management and employee processes (hiring, changes, termination)
• Support the opening, renovation, and closure of branches and ensure IT-relevant areas and processes
• Create and maintain detailed documentation of systems and processes
• Participate in sub-projects for procurement, implementation, and further development of software, services, and platforms
• Prepare, plan, and conduct functional and technical tests, training, and documentation from projects
• Conduct user training on handling software and hardware
• Operate and ensure the hotline including on-call service in the evenings, Saturdays, and during special events
• Participate and represent in infrastructure topics (servers, network, clients, printers, etc.)

THIS IS WHAT SETS YOU APART

• Training in IT or support, ideally with a Swiss federal certificate or comparable qualification
• Professional experience in supporting IT environments
• Technical understanding and a strong IT affinity
• Enjoyment in developing new concepts and learning new things
• Fluent German and English, French skills at a communicative level
• Strong service and customer orientation
• High independence and structured working style with initiative and a hands-on mentality
• Proactive solution orientation and strong results focus
• Above-average commitment and willingness to work outside office hours
• Confident and well-groomed appearance, as well as trustworthiness and discretion

 THIS IS YOUR BENEFIT

• A family-like and personal corporate culture - with us everyone is on a first-name basis («Du»)
• A respectful and supportive team
• A traditional company with a strong history
• With us you can freely develop and contribute your strengths
• 30% employee discount at Beldona and Triumph

Are you ready for the next chapter of your career? Then apply now with your story - we look forward to getting to know you!

Please note that we can only consider digitally submitted and complete applications, thank you for your understanding.

Corinne Nüesch, HR Business Partner, looks forward to your application