AI Solutions Engineer (100%)

About the job

Responsibilities

The Role

Join us as an AI Solutions Engineer and take on the technical relationship with prospects and customers throughout the entire lifecycle – from the first technical call and sandbox access through proof-of-concepts in the sales cycle to onboarding, implementation, and long-term adoption and optimisation. You will be at the interface of sales engineering and customer success: you help prospects see how Sovara works in their own context before purchase, and then assist hands-on in configuring, integrating, and further developing their setup (also directly via API).

🚀 Perfect for hands-on builders who love both technical storytelling and customer impact equally and want to help shape how modern companies introduce AI-enabled operating systems – from the pitch to production.

In this hands-on role you will:

• support the sales team with technical calls, guided sandboxes, and product proof-of-concepts that turn prospects into customers
• accompany customers through onboarding, rollout, and ongoing platform success
• lead implementation & migration projects and coordinate stakeholders on the rready side and within the customer team
• build and maintain configurations, automations, and integrations – including API-based setups – in both sandbox/demo and production environments

We are looking for someone who:

• is customer-oriented and structured and takes responsibility for results
• feels comfortable technically (APIs, JSON, Webhooks) and translates needs into solutions – off the cuff and under the pressure of an ongoing sales call
• is equally enthusiastic about technical pre-sales successes (a proof-of-concept that works) and technical post-sales successes (a rollout that lasts)

Your tasks

• Sales Engineering & Pre-Sales Support: collaborate with account executives on technical calls, discovery, and demos; build guided sandboxes tailored to the use cases of prospects; scope and implement proof-of-concepts that demonstrate value before contract signing.
• Implementation & Migration Projects: plan and lead onboarding and rollout projects (scope, milestones, risks, dependencies), drive alignment, and keep implementation on track from kickoff to go-live.
• Platform Configuration & Automation: configure rready hands-on (workflows, dynamic fields, permissions, automations, reporting), test thoroughly, and ensure the setup meets business requirements.
• API & Integration Implementation: build and troubleshoot API-based configurations and integrations (REST, JSON, Webhooks), validate payloads, and collaborate on data flows across system boundaries.
• Solution Engineering & Technical Translation: translate business requirements into actionable technical designs and configuration stories; advise customers on scalable platform architecture.
• Stakeholder Management: coordinate internal and external stakeholders (customer admins, business unit managers, IT, CSM/AE, PSE/CS Ops), manage expectations, and communicate progress clearly.
• Handover & Enablement: empower customer admins and champions with documentation, training, and rollout guidance; ensure a smooth transition to regular operations.
• Cross-functional Improvement: identify recurring patterns, propose playbooks, and contribute to improving delivery processes, templates, and product feedback loops.

Qualifications

Who you are

• Customer-first & results-oriented: you enjoy working closely with customers, quickly understand their goals, and take pride in delivering measurable value.
• Proactive & responsible: you take initiative, drive topics independently, and take end-to-end responsibility for implementation outcomes.
• Hands-on builder mindset: you like to roll up your sleeves: configure platforms, test setups, and solve problems until everything runs smoothly.
• Quick comprehension & adaptability: you quickly grasp new tools, customer contexts, and technical concepts and remain calm in dynamic environments.
• Analytical & structured: you break down complex requirements into clear plans, schedules, and actionable tasks. You communicate progress transparently.
• Technically proficient (API-ready): you are confident working with APIs (REST), JSON payloads, webhooks, and integration concepts. You don’t have to be a full-stack software developer, but you speak the language and can implement.
• AI-minded & automation-affine: you are curious about how AI-supported workflows and automation can improve customer outcomes and enjoy translating ideas into practical solutions.
• Strong communication skills: fluent in German and English, able to collaborate with business stakeholders and technical teams, and confident in customer conversations.

Desirable qualifications

• experience in implementation/delivery, migration projects, solution engineering, consulting, technical project management, or a comparable customer-facing role
• solid familiarity with SaaS platforms, workflows, integrations, and best-practice rollout methods (kickoff → build → test → go-live → adoption)
• practical experience with APIs and integrations (e.g. Postman, API documentation, authentication concepts, webhooks)
• practical experience with platforms such as Atlassian, Linear, or ServiceNow
• experience in a fast-paced environment (startup, scale-up, consulting, or enterprise transformation) is a plus
• interest in AI-native products and motivation to support customers in their successful adoption

Benefits

What we offer

• a impactful role in an AI-native B2B SaaS startup where you help customers successfully introduce and scale a state-of-the-art platform
• end-to-end responsibility across onboarding, implementation, configuration, and long-term customer success – with real responsibility and visible impact
• a role at the interface of customer success, solution engineering, and project delivery – ideal if you enjoy both customer work and technical implementation
• a truly international team with colleagues from Switzerland, Germany, Namibia, Greece, Brazil, the Netherlands, and more
• stay at the forefront of AI development – not only in our product but also in how we deliver customer solutions through automation, best practices, and smart workflows
• contact and collaboration with enterprise customers such as BMW, Implenia, or LGT – with real rollouts and complex requirements
• hands-on experience with advanced configurations and integrations, including API-based setups (REST/JSON/Webhooks) and scalable platform designs
• hybrid working model in Zurich with flexibility
• unforgettable team events – from ski trips to our annual offsite abroad. Work hard, grow fast, and celebrate successes together!