IT POS Coordinator CH (m/f/d)

Tasks you will enjoy

• You are the central contact person for all POS and store IT topics and connect the requirements of our stores and B2C organisation with the responsible IT teams.
• You collect requirements from the store environment, evaluate and prioritise them together with the relevant stakeholders, and translate business requirements into clear IT and technical requirements.
• In case of incidents and service interruptions, you coordinate the involved teams and partners and ensure a quick, pragmatic, and sustainable solution.
• You analyse recurring disruptions and weaknesses along the customer journey and derive concrete measures to continuously improve the stability, service quality, and user-friendliness of our POS systems.
• You actively drive the further development of our business and IT processes in POS service management and ensure transparent prioritisation of requirements.
• You support NPS initiatives (Net Promoter Score) in operational business, contributing to a positive customer experience and long-term customer loyalty.
• You accompany POS rollouts, store openings, and other store IT projects from a business perspective and ensure IT and POS readiness.
• You coordinate and accompany pilot projects of new technologies and applications in the store environment and ensure that new solutions are successfully transitioned into stable operation.
• You work closely with Store Operations, Construction/Expansion, POS Product Teams, IT Service Centre, Infrastructure & Network Teams, as well as external service providers.
• With your eye for business and technology, you ensure that our IT services create measurable added value for stores, employees, and customers.

Requirements you bring

• You have several years of experience in the retail IT environment, ideally with a focus on POS systems, store technology, or comparable solutions.
• You bring practical experience in store rollouts, service delivery, or IT operations.
• You have a good technical understanding and can simultaneously adopt the business perspective.
• You enjoy structuring requirements, bringing together different interests, and independently driving topics forward.
• You work solution-oriented, pragmatically, and structured, and keep an overview even during critical incidents.
• You communicate clearly and appropriately for the audience and feel comfortable in an interface role between business, stores, IT, and external partners.
• You have a good understanding of service quality and a strong affinity for customer experience and user experience.
• You take responsibility for your topics and convince with a hands-on mentality as well as a pronounced service and customer orientation.

Benefits we offer you

• A dynamic, international working environment with plenty of room for ideas and creative participation
• Diverse development and training opportunities, including through our internal Valora Academy and live training sessions
• A straightforward corporate culture with direct exchange and a lived informal culture that promotes innovation and agility.
• Exciting projects and varied tasks with great scope for design and high personal responsibility
• Enjoy attractive employee discounts at Valora formats and selected partners in the areas of leisure, sport, health, and mobility
• Attractive employment conditions with a company pension scheme and three flexibly selectable savings plans
• Flexible working hours with flexitime and the possibility to work from home