Head of IT Operations 100% (m/f/d)

From 1 March 2027, we are looking for our future Head of IT Operations. An inspiring hands-on leader to steer and develop our IT infrastructure in Switzerland, with the ambition to ensure a reliable, secure and high-performance environment. At the heart of management and transformation challenges, you will play a key role in stabilising the existing setup, modernising our platforms, strengthening our cyber resilience and accelerating automation. An ideal opportunity for a leader capable of combining vision, operational rigour and tangible impact.

As Head of IT Operations, you will be at the core of the performance and transformation of our technological environment, with the mission to manage infrastructures, lead teams and ensure a high level of service quality, security and reliability. Your tasks will be as follows:

Main responsibilities

• Operate and continuously improve data centre services, servers, storage, virtualisation, network, workstation, identity, collaboration and remote access, including monitoring, patching, backup and documentation.
• Automate repetitive operations and steer decisions on modernisation and migration on-premises, cloud or hybrid.
• Govern network and data centre infrastructure (LAN/WAN/Wi-Fi, firewalls, VPN, certificates) and ensure stability, security and automation of Citrix platforms and users.
• Manage major incidents and maintain tested recovery and continuity capabilities, with restoration tests and a clear IT/OT boundary for connected equipment.
• Implement group security controls and local plans (MFA, privileged access, vulnerabilities, hardening, data protection) with Group IT and regional security.
• Manage suppliers, contracts, licences and budgets; conduct tenders; ensure rigorous use of ITSM with clear communication to business units.

Leadership and working style

• Develop a culture of responsibility, responsiveness and service orientation, with clear roles, on-call/backup models and development plans.
• Effectively lead operational reviews, individual interviews and governance forums, developing the team through coaching and documentation.
• Combine strategic leadership and hands-on involvement when incidents or complex diagnostics require it.

• University degree or advanced professional training in IT, or equivalent qualification; extensive professional experience will also be considered.
• At least 8 years of significant experience in IT infrastructure and operations, including several years managing technical teams within a multi-site organisation.
• Proven experience managing critical business infrastructures and major incidents; strong knowledge of high availability, backup/recovery, cybersecurity and operational risk management.
• Experience managing external providers and operators, as well as contracts, licences, budgets and tenders.
• Pragmatic approach to automation, with experience in scripting, orchestration, DevOps or Infrastructure as Code.
• Fluent English and very good knowledge of German or French (experience in both linguistic regions of Switzerland is an asset).
• Valid driving licence and availability for travel, as well as interventions outside office hours.

• A challenge within a company undergoing significant development
• A stimulating, varied and interesting role in a good working environment, where active collaboration is valued while encouraging autonomy.
• An intensive onboarding programme is planned, allowing our new colleagues to benefit from product and system training within the company.
• Support for the professional and personal development of our employees.
• A company vehicle with fuel card – also available for private use
• Fixed salary x 13 + bonus based on objectives
• 5 weeks’ holiday (6 weeks from age 50) with the possibility to purchase additional holiday up to 10 days per year, supplementary benefits such as an autonomous and well-funded pension fund, as well as discounts on our entire product range and additional external benefits.

We look forward to receiving your application documents (cover letter, CV, complete dossier) by clicking on the application link below.

Gétaz-Miauton SA

Caroline Göhring - Head of Recruitment for French-speaking Switzerland

Would you like to know more about us? Visit our careers page now at https://jobs.bmsuisse.ch/

We will be happy to answer your questions about the position at jobs@bmsuisse.ch .

For data protection reasons, unsolicited applications as well as electronic applications by e-mail and/or postal mail will not be considered.