ICT Service Desk Employee (all genders)

About the job

Join the Griesser team! Since 1882, we have shaped the sun protection industry as pioneers and created favourite places – inspired by the sun. With Swiss quality, we are represented as an internationally active family business in 20 countries.
Become part of Griesser and help us create the perfect balance of sun and shade. Here begins your new professional chapter.

Your area of responsibility

• Central contact point between ICT and users as well as handling requests in 1st and 2nd level support
• Receiving, analysing and processing service and support requests
• Recording, analysing and resolving faults
• Supporting users with questions about PC workstations and peripheral devices
• 1st level support in the Windows 11 and Microsoft Office environment
• System and user administration as well as management of permissions
• Server, network and process monitoring with PRTG, escalation to system owner
• Opportunity to participate in IT projects
• Coordination and monitoring of orders to our outsourcing partners
• Recording and processing IT material orders

• Personal & professional development: Diverse training and development opportunities

• Work-life balance: 40-hour working week

• Security & future: Comprehensive insurance packages, own pension fund, daily sickness/accident insurance

• Rest & leisure: At least 23 days of holiday, 9 guaranteed public holidays, 16 weeks maternity leave and 3 weeks paternity leave

• Financial benefits: Budget-friendly staff restaurant in Aadorf, annual Reka allowances and preferential conditions on Griesser products

• Organisational talent and enjoyment of intensive contact with internal users
• Completed vocational training as an ICT specialist EFZ or a comparable qualification
• Good knowledge of the MS Suite, especially Windows 11 and Office products (servers, clients, networks, security, virtualisations, storage)
• Constructive, pragmatic and resilient personality with a strong service orientation
• Ability to communicate appropriately at different levels
• Language skills in German (business fluent) and English (B2), any additional language (FR/IT) an advantage