Customer Solutions & Application Support Specialist (m/f/d)

About the job

Understanding technology. Supporting customers. Shaping solutions.

Do you enjoy solving tricky problems, understand technical contexts, and take pleasure in direct contact with customers? Do you want to do more than just process tickets, but understand causes, develop solutions, and actively contribute to our customers optimally using easylearn?

Then we are looking for you!

Your working world at easylearn

To support our customers, we are looking for reinforcement at an exciting interface between customers, support, project management, and development. In this versatile role, you ensure reliable support together with your team, accompany technical customer orders and updates, and analyse usage data. You are thus much more than a classic support person: you combine customer orientation, technical understanding, and analytical thinking and help make our customers successful in the long term.

Your area of responsibility

You are technically curious, like to work solution-oriented, and keep an overview even when several topics come together simultaneously.

Your area of responsibility includes in particular:

• Together with your team, you operate our Service Desk and are the first point of contact for technical and specialist questions from our customers
• You analyse support cases, solve them independently, or coordinate more complex issues with our internal specialists
• You take on technical customer orders, for example SQL evaluations, templates, email templates, or other scripting tasks, and implement these together with our developers
• You record customer requirements, structure them, and translate them into understandable technical tasks
• You analyse usage data of our customers’ LMS, identify anomalies and optimisation possibilities, and identify potential expansion opportunities for our customers
• You plan and accompany updates and releases – from preparation and customer communication through testing to rollout and follow-up
• You take on clearly defined tasks from customer projects and help continuously develop our support, analysis, and update processes

What you bring to our team

For us, it is not decisive whether your previous business card already had exactly the same job title. What matters is that you enjoy working with customers, technology, and problem-solving.
You fit well with us if you:

• have completed training in computer science, media technology, business informatics, or a comparable qualification or have corresponding professional experience
• have already gained experience in supporting software, SaaS, or web applications or in a comparable technically oriented customer environment
• quickly understand technical contexts and analyse problems in a structured way
• enjoy working with data and derive relevant insights from it
• have basic knowledge of HTML and SQL or the motivation to acquire these skills
• understand customer needs and develop pragmatic solutions together with technical specialists
• have very good German skills in spoken and written form as well as good English skills
• work independently, reliably, and customer-oriented and at the same time enjoy being part of a team
• experience with LMS or eLearning solutions is a plus but not a requirement

What we offer you for your success

With us, you will find a committed team, modern structures, and plenty of room to shape things.

In our modern working environment, you benefit from:

• comprehensive onboarding via learning app and personal support
• the possibility of hybrid working
• the compatibility of family and work thanks to flexible annual working hours
• an open and collegial culture where you can contribute your opinion and input
• attractive employment conditions and various benefits – including 5 weeks’ holiday, participation in extra-mandatory social benefits, free parking spaces, discounts with various partners, and much more

Start your future at easylearn!

Do you want to achieve great things with us and feel addressed? We look forward to receiving your complete application*!

Do you have questions? Silvia Häni, HR Recruiting, will be happy to answer them at the telephone number 043 322 72 57 or by email at silvia.haeni@easylearn.ch

* We only consider direct applications.