IT Helpdesk Employee (a) 100% [Ref:2747]

About the job

Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our customers. We place the highest value on ensuring that applicants, customers, and jobs fit together optimally.

To support a renowned customer, we are looking for a motivated, eager-to-learn, and language-affine personality as

IT Helpdesk Employee (a) 100% [Ref:2747]

• Independent analysis and resolution of user enquiries in 1st & 2nd level support
• Receiving and processing incidents and service requests via telephone and ticket system
• Escalation of complex faults and enquiries to the responsible specialist teams
• Management of user accounts as well as processing of orders and requests
• Creation and maintenance of documentation and knowledge base articles
• Installation, configuration, and maintenance of hardware and software

• Completed IT training or several years of experience in client support
• Familiar with typical user problems
• Confident handling of PCs, notebooks, and client-server applications
• Experienced in Microsoft 365 and common tools
• German at C2 level, French at least B2 mandatory

• A team that values mutual respect and gives employees the opportunity to contribute their own ideas
• Attractive employment conditions with numerous benefits as well as modern working models
• Flexible working thanks to home office options and an independent field of activity with a lot of responsibility

• Start date immediately or by arrangement
• Workplace Central Switzerland
• Permanent employment contract
• Full-time position 100%