First Level Supporter (a) 100% [Ref: 2720]

About the job

Freestar-Informatik AG has been successfully operating in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its clients a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our clients. We place the highest value on ensuring that applicants, clients, and jobs are optimally matched.

For our client, we are looking immediately or by arrangement for a committed, responsible, and team-oriented individual as

First Level Supporter (a) 100% [Ref: 2720]

• Handling fault reports and customer enquiries via telephone, e-mail, and ticket system
• Recording, classifying, forwarding to the responsible support organisations, and monitoring progress
• Resolving faults by telephone via remote support and assisting users with the use of the federal digital services
• Participating in optimisation projects and in-depth work to further develop support processes and quality assurance

• Solid IT knowledge and experience in first or second level support; knowledge of the BMC Remedy ITSM suite is an advantage
• High service orientation and understanding of customer needs
• Motivated, committed, and independent personality with a customer- and team-oriented working style
• Communicative and confident personality with an understanding of complex issues and a positive attitude
• Very good knowledge of German and at least one other official language at a minimum B2 level

• Modern working environment with flexible working time models
• Possibility for home office
• Varied tasks in an exciting environment

• Start date by arrangement
• Workplace in the Bern area
• Temporary unlimited employment contract
• Full-time position 100%