Customer Care & Onboarding Staff 60 - 80 % (m/f/d)
- 18 September 2026
- 60 – 80%
- Permanent position
- German (Native language), French (Intermediate), Italian (Intermediate)
About the job
GS1 Switzerland is part of the international, non-profit organisation GS1 Global. The application of the worldwide GS1 standards increases transparency, efficiency and safety in various industries along the value chain. GS1 solutions offer a variety of possibilities to identify, capture and exchange information in a compact form. The organisation makes an important contribution to development and digitalisation in the economy and promotes the quality of life in society.
We are looking for a Customer Care & Onboarding Staff 60 - 80 % (m/f/d) from 1 November 2026 or by arrangement
Customer Care & Onboarding Staff 60 - 80 % (m/f/d)
What to expect
- In Customer Care, you are the first point of contact for our customers and members and convince with your competent, friendly and solution-oriented manner
- You ensure the smooth running of our operational day-to-day business
- You accompany our customers during the onboarding of our digital solutions and ensure a positive customer experience
- You take responsibility in contract management – from membership contracts to licences – and support invoicing as well as dunning
- You create training and documentation materials and conduct webinars as well as user-oriented training sessions
- You help to expand our knowledge management and create user-friendly FAQs, tutorials and documentation that enable our customers to use our solutions easily and efficiently
- You actively contribute to the further development of our products, processes and customer journeys
What you bring
- Commercial basic training or equivalent education
- Native German or French speaker with very good knowledge of the other language, good English skills, knowledge of Italian is an advantage
- High IT affinity and enthusiasm for digital applications and tools (Microsoft D365 and JIRA knowledge is an advantage)
- High initiative, independence and enjoyment in taking responsibility
- Networked thinking as well as a pronounced hands-on mentality
- Structured, reliable and precise way of working
- Flexibility, team spirit and openness to change
- Enjoyment in customer care and solution-oriented communication
What we offer you
- A modern environment with exciting projects
- A appreciative, committed team with short decision-making paths and plenty of scope for design
- Opportunity to actively optimise and further develop processes
- Attractive employment conditions, excellent social benefits and fair remuneration
- Flexible working hours and the possibility to work hybrid
- A modern workplace in the heart of Bern with top infrastructure
Learn more about GS1 Switzerland at www.gs1.ch and apply on jobs.ch or by e-mail. Daniela Kriesi, Head of Customer Care, Tel. +41 58 800 74 24, will be happy to answer your questions.
Please note that due to holiday absences, there may be delays in responses.
GS1 Switzerland
Monbijoustrasse 68 | 3007 Bern
+41 58 800 70 00
