IT - Field Supporter / IT Supporter (all)

About the job

IT - Field Supporter / IT Supporter (all)

PrintSend

We are SCHNEEBERGER®!

True to our motto: "Essentials for the best" we are globally leading in linear technology.

Our linear guides, measuring systems, racks, linear tables, and positioning systems are extremely important components of machines and systems used to manufacture mobile phones, computers, screens, solar systems, and medical devices. Are you passionate about technology, enjoy working with people, and looking for a varied role? Then become part of our IT team at SCHNEEBERGER AG Linear Technology.
As an IT Field Supporter, you are the first point of contact for our employees, solving technical challenges, supporting exciting IT projects, and actively shaping modern workplaces. Furthermore, you accompany our ICT apprentices on their path into professional life and pass on your knowledge in a practical way. In this way, you make an important contribution to our shared success every day.

Your area of responsibility

• 1st level support for employees via telephone, email, and ticket system
• Installation, configuration, and maintenance of PCs, notebooks, mobile devices, and peripherals
• Setting up user accounts and permissions (Active Directory, Azure AD, Microsoft 365)
• On-site support at our locations as well as assistance with rollouts and workplace relocations
• Support in the maintenance of IT and production-related systems (OT)
• Monitoring systems, analysing faults, and escalating complex cases
• Creating and maintaining IT documentation as well as training users
• Support in the training of ICT apprentices

Your profile

• Completed training as an IT specialist EFZ or comparable IT qualification
• Several years of professional experience in IT support or field support
• Good knowledge of Windows 11, Microsoft 365, Active Directory, and Azure AD
• Basic knowledge of networks (IP, DNS, DHCP, VPN) and IT security
• Experience with ticket systems and ideally ITIL processes
• Good German skills (C1) and English skills (B2)
• Independent, service- and solution-oriented working style
• Communicative, team-oriented, and eager to learn personality
• Enjoyment in dealing with users and conveying IT knowledge
• Willingness to participate in the training of ICT apprentices (approx. 5%)

Your perspective

SCHNEEBERGER®! For 100 years an innovative market leader, the future is tradition with us. Successful worldwide, with sister companies in Europe, Asia, and the USA, we know what makes us strong and successful:
Our competent and committed employees who deliver top performance for our customers every day with solid knowledge, great expertise, precision, and enthusiasm. Many can work to millimetre accuracy, we operate in the nanometre range.

Do you recognise yourself in our job advertisement? Then be sure to apply via our online application form.
We are very much looking forward to hearing from you.

Our benefits

Culture & Values Our corporate culture is characterised by team spirit, openness, and mutual respect. We promote a working atmosphere in which everyone can contribute and develop. In personal or professional challenges, an external, confidential social counselling service supports our employees – free of charge and uncomplicated.
Working hours & Flexibility With a 40-hour week and the annual working time model, we offer flexibility and personal responsibility in organising working hours. Part-time models and – where the function allows – home office options support a balanced work-life balance.
Attractive employment conditions We offer fair and industry-standard salaries, our own pension fund with attractive saving options, as well as coverage of KTG and NBU premiums. In case of illness, accident, or non-occupational accident, a salary continuation of 90% is guaranteed. A modern infrastructure, free parking spaces, and drinking water for all additionally ensure a pleasant, contemporary working environment.
Training & Development The professional and personal development of our employees is close to our hearts. With internal training, external further education, and targeted support, we help to fully exploit potential and discover new perspectives.
Security & Reliability As a member of the Swissmem collective labour agreement, our employees benefit from clearly regulated working conditions, fair wages, attractive social benefits, and 25 to 30 days of holiday – depending on age. This partnership stands for stability, trust, and reliability in a modern working environment.
Employee events & Discounts Community and appreciation are actively lived with us. We nurture our team spirit at events such as Snow Day, the summer party, the anniversary aperitif, internal departmental excursions, as well as in the 15er Club for employees with 15 or more years of service. Additionally, our employees benefit from attractive discounts with partners in the leisure and shopping sectors.

Schneeberger Socials

Youtube TikTok Facebook Instagram Linkedin Last week we had the great opportunity to welcome pupils at SCHNEEBERGER AG Linear Technology... The new apprentice workshop at SCHNEEBERGER Roggwil continues to grow: machines that were previously spread over several rooms... Automate your career!
Are you interested in technology, electronics, and automation? Then the apprenticeship as... Digitise the path to your success!
Are you interested in technology and digital innovations? Then... Are you interested in business, communication, and administrative processes? Then the apprenticeship as a commercial clerk... Do you want to experience first-hand how highly precise machines are created from individual components? Then the apprenticeship as a... Do you have good spatial imagination, an interest in technology, and want to help develop solutions for the future? Then... This summer SCHNEEBERGER again published an internal house newspaper.
It not only shows... Are you looking for a practical training with a focus on technology, precision, and teamwork? Then the apprenticeship as a... After an instructive further education, Marco Grolimund completed the CAS FS 2024 in the field of Digital Twin & Smart Robotics...