IT - Field Supporter / IT Supporter (all)

About the job

IT - Field Supporter / IT Supporter (all)

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We are SCHNEEBERGER®!

True to our motto: "Essentials for the best" we are worldwide leaders in linear technology.

Our linear guides, measuring systems, racks, linear tables, and positioning systems are extremely important components of machines and systems used to manufacture mobile phones, computers, screens, solar systems, and medical devices.

Routine is not your thing? Perfect. As an IT Field Supporter at SCHNEEBERGER AG Linear Technology, you can expect exciting challenges and new situations every day where your expertise is in demand.

For this versatile role, we are looking for an experienced professional who not only appreciates technical challenges but also passionately imparts knowledge. If you enjoy training, supporting, and inspiring apprentices for the IT world, you will find the right environment with us.

Your Responsibilities

• Handling IT support requests including independent error analysis and resolution of software and hardware issues – directly on site
• Installation, configuration, and maintenance of clients, mobile devices and peripherals as well as software updates and patch management
• Support with hardware rollouts, workstation setups, relocations, and inventories
• Management of user accounts, permissions in Active Directory, Azure AD and M365, including SSO and multi-factor authentication (MFA)
• Support and monitoring of IT and OT systems including ensuring network availability, error analysis and escalation
• Conducting training sessions and creating instructions and self-service guides to promote IT self-help
• Optimisation of IT support processes, service standards and maintenance of IT documentation and knowledge management
• Supervision and mentoring of two apprentices

Your Profile

• Completed training as an IT specialist EFZ with continuous further education
• At least 5 years of experience in the ICT sector
• In-depth knowledge of the Microsoft environment, Windows 11, Microsoft 365 and Azure Cloud Services
• Service- and solution-oriented working style, high resilience and ability to work independently
• Strong communication skills, conscientious, customer-oriented and team player
• Strong quality and safety awareness
• German C1 and English B2
• Trainer certification

Your Perspective

SCHNEEBERGER®! For 100 years an innovative market leader, the future has tradition with us. Successful worldwide, with sister companies in Europe, Asia and the USA, we know what makes us strong and successful:
Our competent and committed employees who deliver top performance for our customers every day with solid knowledge, great expertise, precision and enthusiasm. Many can work to millimetre accuracy, we operate in the nanometre range.

Do you recognise yourself in our job advertisement? Then be sure to apply via our online application form.
We are very much looking forward to hearing from you.

Our Benefits

Culture & Values Our corporate culture is characterised by team spirit, openness and mutual respect. We promote a working atmosphere in which everyone can contribute and develop. In personal or professional challenges, an external, confidential social counselling service supports our employees – free of charge and uncomplicated.
Working Hours & Flexibility With a 40-hour week and the annual working time model, we offer flexibility and personal responsibility in organising working hours. Part-time models and – where the role allows – home office options support a balanced work-life balance.
Attractive Employment Conditions We offer fair and industry-standard salaries, our own pension fund with attractive saving options as well as coverage of daily sickness and non-occupational accident premiums. In case of illness, accident or non-occupational accident, 90% continued salary payment is guaranteed. A modern infrastructure, free parking spaces and drinking water for all additionally ensure a pleasant, contemporary working environment.
Training & Development The professional and personal development of our employees is close to our hearts. With internal training, external further education and targeted support, we help to fully exploit potential and discover new perspectives.
Security & Reliability As a member of the Swissmem collective labour agreement, our employees benefit from clearly regulated working conditions, fair salaries, attractive social benefits and 25 to 30 days of holiday – depending on age. This partnership stands for stability, trust and reliability in a modern working environment.
Employee Events & Discounts Community and appreciation are actively lived with us. We nurture our team spirit at events such as Snow Day, summer party, anniversary aperitif, internal department excursions as well as in the 15-year club for employees with 15 or more years of service. Additionally, our employees benefit from attractive discounts with partners in the leisure and shopping sectors.

Schneeberger Socials

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