IT Service Desk Employee (a) 100% [Ref:2669]

About the job

Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our customers. We place the highest value on ensuring that applicants, customers, and jobs are optimally matched.

To support our renowned customers, we are constantly seeking friendly, committed, and reliable individuals as

IT Service Desk Employee (a) 100% [Ref:2669]

• Receiving fault reports, questions, and change requests
• Experienced handling of ticketing systems
• Maintenance and updating of the knowledge base for recurring inquiries and problem solutions
• Support with user administration
• Support of hardware and software
• Communication with external partners and manufacturers regarding technical inquiries or support cases

• A successfully completed vocational training - ideally in the field of computer science
• Initial experience in IT support (1st and 2nd level) - you know the typical challenges and enjoy finding solutions
• You work in a structured, careful manner and keep an overview even in stressful situations
• Very good German skills (at least C1) as well as good Italian or French skills (at least B2) are required

• Exciting challenges
• Diverse and inclusive workplaces
• Dynamic and team-oriented teams
• Attractive working environment

• Start date immediately or by arrangement
• Work location Bern area
• Permanent employment relationship
• Workload: 100%