Zürich
Senior IT Support (m/f/d)
- 25 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- 8001 Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in personnel recruitment and career planning.
Senior IT Support (m/f/d)
Salary - CHF90,000 - 110,000What does the IT landscape of the future look like? Our Rocken partner knows exactly. As a specialised service provider, they develop and maintain comprehensive IT infrastructures and cloud solutions. The range of services extends from workplace concepts to security strategies to customised industry solutions. The focus is on holistic managed services - from the end device to the cloud platform. Customers receive everything from a single source: consulting, implementation and long-term support. The working method is characterised by genuine partnership and technical excellence. Complex requirements are translated into practical solutions. State-of-the-art technologies meet pragmatic thinking. Ready to shape IT projects with real added value? Then become part of the team at our Rocken partner and drive companies forward digitally.
Responsibilities:
Support and further development of IT infrastructures and cloud services in the customer environment
Analysis and resolution of incidents and service requests including independent handling of complex issues
Coordination of service desk and dispatching taking into account priorities and SLAs
Assumption of service management for defined customers as well as performing regular maintenance
Monitoring of systems and services as well as maintenance of inventories, documentation and knowledge databases
Qualifications:
Several years of experience in IT service desk, IT operations or system support
Completed IT training EFZ with a focus on support/system technology or comparable qualification
Very good knowledge of Windows 10/11, Microsoft 365, Office 365 and Windows Server 2016-2022
Solid experience with Active Directory, DNS, DHCP, GPO and ideally Azure IaaS
Strong customer and service orientation, fluent German and good English
Residence in Switzerland or willingness to relocate or work as a cross-border commuter
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Dani Camoes,
+41443852126
