Rollout and Customer Training

About the job

Workload: 60 to 80% | Workplace: Baar

Do you enjoy organising, explaining clearly, and supporting people as they start using new software? At timeSensor, you will coordinate the introduction of timeSensor LEGAL 365, train users, and maintain communication afterwards. Your goal: customers who work confidently with our software and feel well supported.

timeSensor AG has been developing law firm software since 2010. For our small team in Baar, we are looking for a service-oriented person with organisational talent and a passion for knowledge transfer.

Your Tasks

• You plan and coordinate rollouts together with customers and our technical team.
• You agree on appointments, responsibilities, and preparatory steps and keep an eye on project progress.
• You prepare practical training sessions and conduct them online as well as on-site if required.
• You explain functions and workflows clearly and address different levels of prior knowledge.
• You support customers after the introduction, actively collect feedback, and identify further training needs.

What You Bring

• German is your native language. You have good French skills and can communicate confidently with customers. Additional language skills are an advantage.
• You organise reliably, set priorities, and keep an overview even with several ongoing introductions.
• You explain patiently and clearly and present confidently in training sessions and customer meetings.
• You have technical understanding and enjoy familiarising yourself with software and/or law firm processes.
• Experience in software implementation, project coordination, or customer support is an advantage.

What We Offer You

• A small, dynamic team: You work closely with your colleagues, exchange ideas directly, and benefit from short decision-making paths.
• Room for your own ideas: You can initiate improvements, help shape processes, and actively drive projects forward.
• Variety in everyday work: The combination of customer contact and digital projects offers different challenges and the opportunity to use diverse skills.
• Perspectives for your development: You will expand your knowledge in customer consulting, software, and project work and have the opportunity to grow with your tasks and take on increasing responsibility.

The workload between 60 and 80% will be discussed together. It is important to us that tasks, responsibility, and development prospects fit well together.

We look forward to hearing from you

Would you like to contribute your strengths at timeSensor and make a difference with us? Then we look forward to your application.