Inside Technical Sales

About the job

With a passion passed down through four generations, ECSA Group is today a proudly family-run company. With a team of over 300 talented collaborators, ECSA Group has had the honour of being included among the top 500 Swiss companies. Successfully operating both in Switzerland and Europe, our main commitment has always been to meet the needs of our over 16,000 customers by offering solutions for their business through a range of more than 15,000 products. ECSA Group obtained in 2026, for the second time, the Great Place to Work® certification and the Deloitte Best Managed Companies® certification.

For our Balerna headquarters we are looking for a:

INSIDE TECHNICAL SALES – PHARMA & NUTRITION SECTOR

The resource will be integrated within the team and, initially, will mainly deal with commercial back office activities, essential to acquire an in-depth knowledge of products, business processes and the market.

Responsibilities:

• Support the sales team in managing the customer portfolio and daily activities.
• Handle commercial back office activities: order entry, sending order confirmations and updating the company CRM.
• Prepare commercial offers and monitor their progress until finalisation.
• Manage customer requests, providing support by phone and email and ensuring timely and effective service.
• Coordinate technical and regulatory documentation in collaboration with the Quality and Regulatory Affairs departments.
• Support procurement activities, with particular reference to Carlo Erba Reagents products, requesting quotations from suppliers, monitoring purchase orders and verifying product availability.
• Collaborate with the Logistics department to monitor orders, deliveries and manage any returns or non-conformities.
• Update customer records, articles and commercial data in company systems.
• Collaborate with the Marketing team.
• With the progressive consolidation of skills, the resource will be involved in increasingly autonomous commercial activities and direct customer management.

Requirements:

• Degree in scientific disciplines (CTF, Pharmacy, Chemistry, Biology, Biotechnology, Food Science and Technology or related fields).
• 3-5 years’ experience in technical-commercial roles in the Pharma, Nutraceutical, Food Ingredients Life Science sectors.
• Solid knowledge of B2B commercial dynamics and sales processes.
• Excellent knowledge of English and German. A second national language will be a preferential qualification.
• Strong negotiation, interpersonal skills and result orientation.
• Excellent organisational skills, autonomy in managing priorities and problem-solving attitude.
• Familiarity with CRM systems and main IT tools.

We offer:

• Integration into a solid and rapidly growing company.
• Role of responsibility with high operational autonomy.
• Opportunity to actively contribute to the company’s commercial development.
• Growth path towards roles of Sales Manager or Area Manager, depending on skills and results achieved.
• Continuous training on products, markets and commercial skills.
• Collaborative, international and innovation-oriented environment.
• Participation in trade fairs and sector events in Italy and abroad.