Service Desk Employee (a) 100% [Ref:2790]

About the job

Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our customers. We place the highest value on ensuring that applicants, customers, and the job fit together optimally.

Ready for the next career step? For our established customers, we are looking immediately or by arrangement for a linguistically talented, motivated, and flexible personality

Service Desk Employee (a) 100% [Ref:2790]

• You are the first point of contact for users and ensure that IT problems are solved quickly and professionally
• You analyse technical faults, find suitable solutions, and accompany the concerns until successful completion
• You support employees with questions about workplace systems, Microsoft 365, and various business applications
• You process incidents and service requests in the ticket system while keeping an eye on quality and response times
• You document solutions and actively contribute to continuously improving service quality

• Very good German skills (at least level C1) as well as good Italian skills (at least level B2)
• Completed commercial / ICT training or equivalent professional experience in the IT environment
• Initial experience in IT support, service desk, or a comparable customer/service-oriented role is an advantage
• Enjoyment of customer contact as well as a structured and solution-oriented working method
• Team spirit, reliability, and willingness to take responsibility for the concerns of users

• A varied activity in a modern IT service environment with lots of customer contact
• The opportunity to use your language skills daily and support users in German and Italian
• A collegial team as well as structured onboarding to facilitate your entry
• The chance to further expand your IT knowledge and actively contribute to improving support processes

• Start date from October 2026
• Workplace in the Bern area
• Permanent employment contract
• Full-time position 100%