Service Desk Employee with Team Lead (a) 80-100%

About the job

Tasks

As Team Leader Service Desk, you take on the professional and personnel management of our support team. You ensure the smooth operation of 1st level support and continuously develop the area further.

• Professional and personnel management of the Service Desk team

• Operational work in the Service Desk team (70-80%)

• Ensuring efficient and high-quality 1st level support

• Responsibility for compliance with and further development of ITSM processes and tools

• Monitoring service quality and deriving improvement measures

• Escalation management and interface to 2nd level support as well as external partners

• Promotion of employees through coaching, training and development discussions

• Management and optimisation of all software licences

• Support Financial Operations in analysing and optimising infrastructure and cloud operating costs (including budget planning, cost control, reporting)

Strengths

• Completed IT training or equivalent professional experience

• Experience in IT support, ideally with leadership experience

• Strong communication and leadership skills with a high degree of social competence

• Experience with ITSM tools and sound understanding of IT infrastructure and processes

• Experience in handling IT budgets and licence management is an advantage

• Structured, solution-oriented and quality-conscious working style

• Very good German skills in spoken and written form, solid English skills

• Customer- and service-oriented manner with high personal responsibility

Apply today

If you have any questions, we are happy to assist you at the telephone number  052 724 17 89 .

About us

With our innovative and effective pharmaceutical solutions, we at Zur Rose do everything to positively influence people’s lives. Our team of 500 employees, headquartered in Frauenfeld, pursues the common goal of improving the future of healthcare. Since quality, comfort and effectiveness are particularly important to us, patients can take their health into their own hands simply, quickly and safely. Our claim is to anticipate future requirements in healthcare. In developing our solutions and medicines, we rely on a high degree of reliability and efficiency and take care of the complex issues so that our customers can relax.

Cross-functional teamwork is promoted by our corporate culture, so that every team member is equally valued and encouraged to actively participate in the decision-making process. Open communication and empathy are our top priorities. We always try to find a common denominator and thus avoid compromises.

Our passion at Zur Rose is to positively influence the world. Do you share the same values and would you also like to improve people’s lives? Then we would be pleased to welcome you as part of our team.