Head of Special Business & Sales Service (m/f/d) 80 - 100%

Welcome to your future!

55,000 colleagues in 215 countries and territories. Together on the path to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the start. Together we continue to develop!

Are you motivated by the idea of leading a specialised team and developing sophisticated life insurance, pension, and special solutions together with sales?

As Head of Special Business & Sales Service, you are responsible for the professional and strategic development of the area and ensure professional support for our sales partners.

You combine leadership, sales, and sound life insurance expertise. With individual offers, special tariffs, and high service quality, you contribute to meeting complex customer needs and promoting profitable growth.

Find out here why Zurich Switzerland is among the "Top 3" employers in Switzerland. Become part of it and apply as Head of Special Business & Sales Service.

What you do

• You lead the Special Business & Sales Service team professionally and personally and continuously develop employees, processes, services, and standards.
• You manage and prioritise complex customer and sales enquiries and ensure high service quality as well as compliance with agreed service levels.

• You support sales with large-volume and complex life insurance transactions and develop individual offer and tariff solutions considering customer needs and profitability.

• You are responsible for directorate tariffs and special offers and coordinate complex solutions with pricing, underwriting, compliance, reinsurance, and other specialist departments.

• You advise sales partners on demanding customer cases, impart knowledge about products and pension solutions, and coordinate quotation and policy processes up to contract conclusion.

What you bring

• Several years of leadership experience in the insurance or pension environment as well as strong leadership, coaching, and development skills

• In-depth knowledge of Swiss life insurance and pension products as well as sound tariff and pricing expertise in individual life insurance

• Proven sales experience in advising sophisticated private customers and intermediaries and a clear focus on customer orientation and profitability
• Very good knowledge of pension planning and wealth succession as well as good knowledge of Swiss tax law and social security framework conditions
• Convincing communication and negotiation skills in German and English; French is an advantage

Your contact

Senior Talent Acquisition Consultant: Jasmina Pipic (044 628 42 50)

Additional information

Part-time or full-time: 80 - 100%

Workplace: Zurich, Oerlikon

Hybrid working: up to 40%

We look forward to your online application - even without a cover letter.
You are welcome to convince us of your motivation in a personal meeting.

Who we are

Zurich is a strong brand - more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To deliver daily performance, we offer our employees flexible working models and interesting training opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture characterised by acceptance, diversity, and team orientation.

At Zurich, we foster a culture of diversity and inclusion. Our goals and values are designed to protect our employees, promote trust, and help them realise their full potential. We stand for fairness and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The recruitment of our talents and recruitment processes reflect this commitment in everyday life. Join us and become part of this culture.

Why has Zurich been successful for over 150 years? See for yourself here and become part of it.

Information for recruitment agencies

Zurich does not accept unsolicited applications from recruitment agencies for this position. Recruitment agencies are therefore requested not to submit candidate documents to our employees or via our online career portal. We disclaim any responsibility for unsolicited applications and any fees and thank you for your understanding.