Customer Advisor Special Services (m/f/d) 80 - 100%

Welcome to your future!

55,000 colleagues in 215 countries and territories. Together on the path to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the very beginning. Together we continue to develop!

Is it also your motto that there is no second chance for a first good impression? And do you also understand "Customer Care" not only as pure advice to our customers but also as a unique opportunity to expand and maintain the customer relationship?

The Direct, Digital & Customer Care division is an important sales channel of Zurich Switzerland and ensures through telephone and digital consulting and sales solutions that our customers receive the best protection in every situation. As a Special Service Advisor in Special Services, you handle enquiries from international customers, partners and existing customers by phone, reliably respond to written correspondence and convey to customers the feeling of being in good hands with you.

Our ambition is to lead the customer- and technology-driven transformation in the Swiss insurance market. Do you want to be part of this journey? Then this could be your next career step.

Find out here why Zurich Switzerland is among the "Top 3" employers in Switzerland. Become part of it and apply as a Customer Advisor Special Services.

What you do

• You process incoming customer enquiries and concerns (in writing and by phone)
• You are responsible for a high-quality handling of cancellations and terminations
• You participate in complaint management and provide professional support to your colleagues

• You provide competent information for customer enquiries and ensure a high-quality handling of written customer correspondence
• You take on offline activities such as administrative and organisational tasks

What you bring

• Successfully completed commercial training, ideally in the insurance or financial sector
• Interest and enjoyment in advising as well as in telephone and written customer contact

• Quick comprehension for confident handling of IT applications and processes

• Excellent communication skills and strong customer orientation
• Fluent German as well as French and Italian in spoken and written form, any additional language and English are an advantage

Your contact

Talent Acquisition Consultant: Eleni Bourtzakis (044 628 20 51)

Additional information

Part-time or full-time: 80-100%

Workplace: Zurich, Oerlikon

Hybrid working: up to 40%

We look forward to your online application - even without a cover letter.

You are welcome to convince us of your motivation in a personal meeting.

Who we are

Zurich is a strong brand - more than 1.4 million Swiss customers trust our products and services. The basis of our success is our 53,000 employees worldwide who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To deliver daily performance, we offer our employees flexible working models and interesting training opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture characterised by acceptance, diversity and team orientation.

At Zurich, we foster a culture of diversity and inclusion. Our goals and values are created to protect our employees, promote trust and help them realise their full potential. We stand for fairness and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The recruitment of our talents and recruitment processes reflect this commitment in everyday life. Join us and become part of this culture.

Why has Zurich been successful for over 150 years? See for yourself here and become part of it.

Information for recruitment agencies

Zurich does not accept unsolicited applications from recruitment agencies for this position. Recruitment agencies are therefore requested not to submit candidate documents to our employees or via our online career portal. We disclaim any responsibility for unsolicited applications as well as any fees and thank you for your understanding.