Client Service Specialist (100%) Operations

About the job

We are a preferred partner for discerning private clients as well as for companies with growth potential. As a subsidiary of the French financial group Crédit Mutuel Alliance Fédérale, we place great value on proximity, entrepreneurial spirit, and long-term stability. With around 480 employees at our eight locations in Switzerland, we support you with commitment and expertise. Our headquarters are located in Basel, with additional branches in Fribourg, Geneva, Lausanne, Lugano, Neuchâtel, Sion, and Zurich.

Are you ready for the next step in your career – together with us?

Client Service Specialist (100%) Operations

Your Responsibilities

• You are responsible for the review and opening of manual and complex client accounts for legal entities
• You check all openings in accordance with VSB, AML Act, and internal guidelines
• You update data, especially KYC information in Avaloq, as requested by client advisors
• You modify and update client master data in the Avaloq banking system regarding FATCA/CRS/VSB data
• You respond to internal enquiries to support the various actors in client servicing and ensure constructive collaboration
• You participate in projects and system tests for the implementation of new or improved applications, automations, digitalisations, and process optimisations
• You provide second-level support for the Client Opening and Client Lifecycle teams
• You are responsible for updating instructions, work procedures, and processes

Your Profile

You have completed a banking apprenticeship and have at least 3 to 5 years of experience in client onboarding and/or compliance within a bank. Good knowledge of the legal and regulatory requirements for banks, especially VSB, AML Act, and AML Ordinance, completes your profile. As a committed, resilient, and team-oriented person, you are accustomed to working independently and reliably and know how to assert yourself. Knowledge of the Avaloq banking system, basic project management skills, and solid knowledge of Microsoft Office products are advantageous. We expect very good knowledge of French and German, both spoken and written; additional languages are welcome.

Our Offer

Joining CIC (Switzerland) means working in a dynamic and entrepreneurial environment where your skills are truly valued. Thanks to our manageable structure and a culture that promotes closeness, personal responsibility, and initiative, everyone finds their place and can shape their professional path. Whether you are at the beginning of your career or already an expert in the banking sector – you will work in an attractive, impact-oriented environment where your contribution makes a real difference and offers you genuine development prospects to actively contribute to the bank’s success.

Start date: immediate or by arrangement.

Martin Ballmer

Human Resources

+41 61 264 16 89