Operations Team Lead (m/f/d)

About the job

Company Description

At Infoscore AG, we support companies in minimising financial risks and managing their receivables efficiently. As part of the international corporate group Riverty (formerly Arvato Financial Solutions) with over 4,000 employees in 11 countries, we offer customised solutions in credit assessment, debt collection, and risk management. Our goal is to strengthen the financial stability of our clients and provide them with a secure foundation for sustainable growth. Become part of our team and help shape the future of financial management with us!

We are looking for support as

Team Leader Receivables Management Debt Collection (m/f/d)

(permanent, full-time) Join our team at our location in Schlieren

Your Responsibilities

• You lead our customer service and receivables management team with passion, promote a high-performance team culture, develop the area strategically and operationally, actively participate in day-to-day business, and take on your own receivables cases.
• You are responsible for the deployment planning, control, and further development of a team of 7 employees and ensure efficient processes throughout the entire receivables management process.
• You ensure professional, customer-oriented, and at the same time consistent handling of outstanding receivables and find the right balance between customer satisfaction, payment security, and economic company goals.
• You analyse relevant service, debt collection, and performance key figures (KPIs) as well as optimisation potentials and derive effective measures to increase efficiency, success rates, and service quality.
• You drive the continuous development of our receivables management processes, implement innovative solutions, and use modern technologies to make the handling of receivables and customer concerns more efficient.
• You ensure that legal, regulatory, and internal company requirements in receivables management and debt collection are complied with.
• You coach and support your team in demanding customer and debtor discussions, strengthen negotiation skills, and promote the professional and personal development of employees.
• You manage and accompany the collaboration with external debt collection service providers, lawyers, and other partners and ensure efficient handling of complex cases.

You bring with you

• You have completed a commercial apprenticeship. Alternatively, you have successfully completed a business administration degree or a comparable university of applied sciences degree.
• You have several years of leadership experience – ideally at least five years – and have successfully led and developed teams in customer service, receivables management, debt collection, or a comparable environment.
• You convince with a strong leadership personality and combine assertiveness with empathy, appreciation, and a motivating leadership style.
• You think entrepreneurially, act solution-oriented, and manage to reconcile customer orientation with economic goals and successful receivables realisation.
• You have a good understanding of service, dunning, and debt collection processes and recognise opportunities to optimise procedures and results.
• You work data-driven, analyse key figures confidently, and derive concrete measures to control and further develop your area of responsibility.
• You communicate convincingly at various levels and appear confident both towards employees and internal and external stakeholders.
• Your German and English skills are business fluent in spoken and written form. Additionally, you have fluent French skills.

We are looking for employees who like to get involved and help us further expand our business. Our employees are one of our success factors, which is why teamwork and social skills, combined with a good dose of humour and a healthy pinch of pragmatism, are important. You can expect a young team in a dynamic, international environment. Above-average working conditions and modern infrastructure complete our attractive offer.

Information obligations in connection with the collection of your personal data:

The data controller for data protection regarding your application is the company named in the job advertisement. The company processes your data for the purpose of establishing an employment relationship based on Art. 6 (1) b GDPR / § 26 (1) 1 BDSG.

The storage period of your data is based on the deadlines of the respective country, starting from the conclusion of the hiring process. You can find these here .

You can reach the company's data protection officer at the above postal address.

Further information on data protection and your rights can be found here .
 

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Information obligations in connection with the collection of your personal data:

The data controller for data protection regarding your application is the company named in the job advertisement. The company processes your data for the purpose of establishing an employment relationship based on Art. 6 (1) b GDPR / § 26 (1) 1 BDSG.

The storage period of your data is based on the deadlines of the respective country, starting from the conclusion of the hiring process. You can find these here .

You can reach the company's data protection officer at the above postal address.

Further information on data protection and your rights can be found here .

Recruiting platform powered by SmartRecruiters.