Account Manager Property Management

About the job

Central Region, Sales Field Service, 100%

We give houses a future. We do this with products and services that help reduce the CO2 emissions of buildings. To this end, we manage data and processes that make properties more climate-friendly, safer, and more comfortable. The basis for our products and services is digital. We ensure that the transition to our sustainable technologies is easy for everyone. This enables every person to contribute to climate protection.

We already have over 45 million wireless devices in use worldwide and develop solutions for energy-efficient and future-proof buildings. We employ over 6,300 people in 20 countries, and our products and services are used worldwide in over 14 million residential and commercial properties – serving more than 460,000 customers. In 2024, the extended ista Group generated revenue of 1.22 billion euros.

Do you want to not only manage existing customer relationships but also develop them commercially?

At ista, you take on a customer environment with real growth potential: Many property management companies already work with us on a project basis or have ongoing contract and billing relationships. At the same time, we often only manage part of their entire portfolio.

This is exactly where you come in: You build personal relationships with decision-makers, identify potential, win additional properties, and position ista as a long-term partner for billing, submetering, energy data management, and digital energy solutions.

This role suits you if you enjoy building relationships but do not stop at friendly exchanges. You want to recognise potential, place offers, secure contract renewals, and develop additional revenue within the existing customer portfolio.

Your tasks

• You actively and commercially manage and develop existing property management companies and administrators in the Central Region.
• You systematically build personal relationships with decision-makers and operational contacts at customers with whom contract or billing relationships already exist.
• You analyse customer portfolios and identify properties that are still managed or billed by other service providers.
• You develop concrete account plans with the aim of sustainably expanding ista’s portfolio share with each customer.
• You conduct regular customer and development discussions and position ista with its full range of services.
• You win additional properties and orders within existing customer portfolios.
• You identify cross- and upselling potential and place additional services, submetering solutions, energy data management, ZEV, and digital offerings.
• You recognise upcoming contract renewals, device changes, complete replacements, and modernisations early and develop concrete follow-up business from them.
• Together with the installer sales and internal sales teams, you ensure that new properties from new build, renovation, or hardware projects are transferred to the billing service.
• You prepare and present offers, conduct contract negotiations, and consistently accompany sales opportunities to successful completion.
• You work closely with internal sales, technical, project management, billing, and operations teams.
• You consistently document customer contacts, potentials, sales opportunities, and next steps in the CRM and ensure reliable pipeline management.

Your profile

• Several years of experience in B2B sales, field service, account management, or active development of existing customers.
• Experience in systematically expanding customer relationships with previously low revenue or portfolio share.
• Ideally, knowledge of the real estate industry, property management, building technology, or energy services.
• Enjoy developing reliable and long-term customer relationships from existing contract relationships.
• Strong commercial acumen and the ability to recognise customer potential and convert it into concrete orders.
• Negotiation skills, persistence, result orientation, and consistent follow-up.
• Experience with contract renewals, cross- and upselling, account development, or portfolio expansion is an advantage.
• Structured, independent, and reliable working style.
• Confident use of MS Office and CRM systems.
• Very good German language skills, both spoken and written, as well as Swiss German.
• French language skills are an advantage.

What to expect

• An existing customer base with ongoing contract and billing relationships as a strong starting point for further relationship and business development.
• A customer base with significant development potential, as ista currently manages only part of the entire portfolio for many customers.
• A role in which you do not just manage but visibly develop: relationships, portfolio share, contract renewals, and additional business.
• Plenty of scope for creativity and personal responsibility with direct influence on customer loyalty, growth, and revenue development.
• Modern work tools, flexible working arrangements, and an environment where your market knowledge and sales success count.
• Close collaboration with internal sales, installer sales, technical, and operations teams.
• Attractive employment conditions and development opportunities in an international company.

Ready to develop new growth from existing customer relationships?

Then we look forward to getting to know you. Apply now and help shape the commercial development of our customer base in the Central / German-speaking Switzerland region.