Business Analyst Customer Management Banking

About the job

Business Analysis - Customer and Contract Management - Sales Processes - Master Data Management - Process Analysis - Process Modelling - Agile - Excel - PowerPoint

Business Analyst Customer Management Banking

Responsibilities

• Analysis, collection and documentation of the existing sales master data landscape, sales processes and system landscape
• Derivation of target images and target processes with a focus on customer and contract management, taking into account complexity reduction, automation potential and high flexibility
• Identification, consolidation and documentation of requirements
• Support in the identification, evaluation, selection and implementation of sustainable solutions and processes
• Accompaniment of tenders and proof-of-concepts
• Close collaboration and continuous exchange with sales, specialist and IT departments as well as coordination with parallel initiatives and projects
• Development of sound decision-making bases, including business cases, effort estimates and risk analyses
• Preparation and moderation of workshops, creation of professional presentation materials and presentation of results at management level
• Bringing a market perspective on current trends and best practices in the field of customer and contract management

Requirements

• Several years of solid experience as a business analyst in complex projects in the banking environment or comparable industries
• Deep understanding of sales processes, master data management and the specific requirements in customer and contract management
• Experience in projects with demanding interfaces and high complexity
• Expertise in the application of business and process analysis and modelling methods
• Solid understanding of modern technologies, data structures and IT systems as well as experience in working with interdisciplinary and agile teams
• Strong skills in Excel, PowerPoint, Jira, Confluence
• Very good German language skills

Nice to have

• Knowledge of current market trends, technologies and best practices in the field of customer and contract management
• Practical experience in using AI tools in the context of business analysis or project implementation
• Siebel CRM experience

Personality

• Distinct analytical and strategic thinking skills for developing target images, concepts and business cases
• Excellent abilities in clear preparation, consolidation and
  communication of complex issues as well as in developing viable, coordinated and sustainable solutions

We are a strong customer-focused company working mainly for Top 500 companies. We pay great attention to further training and development, career opportunities and working conditions. We provide these opportunities to Swiss and EU residents. If you are strong in the above mentioned fields do not hesitate to send us your application and let us inform you about this.