Guest Services Coordinator (m/f/d)

About the job

Start date: immediately or by arrangement

Andermatt Alpine Apartments is one of the leading providers of non-serviced apartments in the Swiss Alps. With around 200 stylish apartments, we offer our guests the highest living comfort, first-class quality, and an unforgettable stay. As a subsidiary of Andermatt Swiss Alps, we are part of one of the most significant and dynamic tourism and development projects in the Alpine region.
You enjoy interacting with people from all over the world and impress with your open manner, organisational talent, and flexibility? Then we look forward to getting to know you.


What you can achieve

• Reception, care, and farewell of our guests
• Personal, telephone, and written guest support before, during, and after the stay
• Preparation of offers as well as processing of direct, individual, and group bookings
• Handling booking enquiries via e-mail, telephone, and booking platforms
• Ensuring smooth check-in and check-out including payment processing
• Advising on our apartments, the destination, and leisure activities
• Handling guest requests, complaints, and special enquiries
• Collaboration with housekeeping, facility management, and other departments
• Contributing to the optimisation of processes and taking on administrative tasks

• Completed training in hospitality, tourism, or a comparable field is an advantage
• Experience in front office, guest services, or reservations, ideally also with group bookings
• Excellent German and English skills (at least level C1); additional languages are an advantage
• Friendly, professional appearance and strong service orientation
• Independent, structured, and organised working style
• Flexibility and willingness to work shifts, weekends, and public holidays

• A team of passionate doers
• Generous participation in further training
• Combination of leisure and work
• Modern working time model
• Flat hierarchy with quick decision-making paths
• Numerous discounts