Professional Hotline Employee (a) 100% [Ref:2592]

About the job

Freestar-Informatik AG has been successfully operating in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our customers. We place the highest value on ensuring that applicants, customers, and jobs are optimally matched.

For our client in the federal environment, we are immediately seeking a customer-oriented, motivated, and problem-solving personality as

Professional Hotline Employee (a) 100% [Ref:2592]

• Ensuring availability via defined entry channels such as telephone, chat, web, etc.
• Recording and categorising concerns as well as assigning them to the responsible support units in the ticket system
• Resolving faults in 1st-level support through known solutions and workarounds
• Ensuring availability for various SPOC services
• Supporting the further development and optimisation of support services

• Completed training in IT or customer service
• Experience in customer support with a strong service orientation
• Confident handling of recording, processing, and forwarding customer concerns
• Analytical thinking and a structured, solution-oriented working style
• German language skills at level C1 and French or Italian language skills at level B2 are mandatory

• Ergonomically equipped workplaces and the latest IT equipment
• Possibility of home office
• Pleasant working atmosphere

• Start date: immediate
• Workplace: Bern area
• Temporary unlimited employment
• Full-time position 100%