Project Staff Hotline Support (a) 100% [Ref:2793]

About the job

Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our clients. We place the highest value on ensuring that applicants, customers, and jobs fit together optimally.

For our client, we are looking immediately or by arrangement for a committed, responsible, and team-oriented personality as

Project Staff Hotline Support (a) 100% [Ref:2793]

• Support of the helpdesk and hotline (first-level support)
• Forwarding more complex faults to the responsible IT support
• Resolving faults by phone via remote support and assisting users in handling the federal digital services
• Supporting users in handling devices (smart devices, notebooks, etc.)

• IT knowledge and experience in first-level support, knowledge of the ITSM suite from BMC Remedy is an advantage
• High service orientation and understanding of customer needs
• Motivated, committed, and independent personality with a customer- and team-oriented working style
• Communicative and confident personality with an understanding of complex issues and a positive attitude
• Very good knowledge of German and at least one other official language at a minimum B2 level

• Modern working environment
• Varied tasks in an exciting environment

• 2 November to end of December 2026
• Workplace in the Bern area
• Temporary employment relationship
• Full-time position 100%